Billing Policies
General
Use of What’s the Word Digital products and services (including but not limited to EnrollBoom ) constitutes your acceptance of and agreement to comply with What’s the Word Digital's billing policy.
Billing Cycle
Fees
Payment Methods
What’s the Word Digital accepts payments from most major credit cards, and in some cases, ACH credit transfer.
Subscription Billing
Invoices are generated and payments are collected at the beginning of each billing period. The done-for-you service customer billing periods typically begin on the day of the month (or year for yearly plans) in which the customer purchased the What’s the Word Digital subscription. DIY customer billing periods typically begin the first day of each month. Customers must request to cancel their subscriptions at least 10 days prior to their next billing date in order to avoid being charged on the billing date. What’s the Word Digital will not prorate any portion of unused subscription services. All subscription fees are nonrefundable except as described below.
Account limits
Every EnrollBoom package or plan comes with the expectation that services will be used for a single program or organization. Content created for either do-it-yourself or done-for-you services is licensed for use only by the distinct, individual organization and cannot be shared or transferred to any other organization, either affiliate or distinct. Services licensed by a parent organization are not transfer or share child organizations without a separate license. Unauthorized use is subject to subscription cost.
Overage Billing
In the case that content licensed from EnrollBoom, either for do-it-yourself services or done-for-you services, are shared with organizations as a marketing tool without purchase or exceptional written consent from What’s the Word Digital, the full cost of leasing that content will be invoiced for each unauthorized user/organization and subject to immediate payment.
We reserve the right to discontinue service without refund in these instances.
Normal, Reasonable Business Use
EnrollBoom offers marketing resources within normal and reasonable business use limits. These resources are plan specific and developed for individual user/organization use. Normal and reasonable use of licensed resources must be consistent with the type and level of usage per typical customers in the particular plan.
Excessive Use Of Licensed Materials
Businesses engaging in these practices may cause a degradation in the service What’s the Word Digital provides. Unauthorized or excessive use beyond that normally experienced by business customers may lead to overage billing, account suspension, or termination. Licensed Materials are not to be shared with any other independent or separate account, individual, or user by any means. For this reason, EnrollBoom may consider “excessive” and per its sole discretion including, but not limited to:
Package Upgrade/Downgrade
EnrollBoom subscriptions are purchased on a fixed-term basis: monthly, quarterly or yearly, depending on the plan you registered for.
When an account is upgraded to a higher tier, the system will run a one-off pro-rated charge for the remaining days of the current billing period. From there after, the standard fees for your newly upgraded package will become effective. Overages are charged based on the package subscription active at the time of them being incurred.
Account downgrades require communication with What’s the Word Digital's support portal (help@whatsthewordinc.com or help@enrollboom.com) to ensure your account assets are reduced below package requirements. They will also go into effect the following billing cycle.
Refund Policies
What’s the Word Digital's refund policies vary depending on the product as follows:
Creating a Cancellation request: A request to cancel a What’s the Word Digital application must be initiated at least 10 days prior to the next invoice date. For EnrollBoom users, cancellation can be requested via email to billing@enrollboom.com. Any other request to cancel a What’s the Word Digital service must be made via billing@whatsthewordinc.com at least 10 days prior to the next invoice date. Customers are encouraged to keep records of all communications regarding cancellation. Until a cancellation request is made, or a cancellation processed, What’s the Word Digital will continue to treat it as an open account. Unless cancelled, the billing cycle will continue, possibly resulting in a past due account that may be turned over to a third-party collection service. It is imperative that you chat with a What’s the Word Digital representative, utilize the self-service option, or submit an online ticket through the cancellation form if you wish to initiate cancellation of your What’s the Word Digital account.
Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service.
Billing Disputes
Each What’s the Word Digital customer agrees to provide What’s the Word Digital 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should What’s the Word Digital receive a chargeback from a third-party credit/debit card company or bank on the customer's behalf before What’s the Word Digital has been given a chance to resolve the issue, What’s the Word Digital has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by What’s the Word Digital, in addition to the $50 chargeback fee mentioned above. Regardless of the outcome of the chargeback, What’s the Word Digital retains the right to collect on any Services or fees that are due. What’s the Word Digital may submit any disputed amounts to a collection agency. Once a chargeback has been received, What’s the Word Digital has the right to suspend the account until the matter is resolved.
Rev 01.19.2021
General
Use of What’s the Word Digital products and services (including but not limited to EnrollBoom ) constitutes your acceptance of and agreement to comply with What’s the Word Digital's billing policy.
- All accounts are set up on a prepaid basis. Payment must be received by What’s the Word Digital before any billable product or service is provided or activated. In the event of a trial period, payment information must be on file before your account is created. You are required to keep a valid credit/debit card on file to charge for recurring monthly subscription and overage fees. All recurring subscriptions are automatically invoiced and charged to the credit/debit card on file.
- Trial subscriptions are limited to one trial per person/organization, per product. The purchase and subsequent cancellation of multiple trials may result in permanent closure of the account.
- Subscription billing is based on the availability of products and services within the parameters defined by their packages. Certain fees may be usage-based (e.g. in EnrollBoom DIY marketing services).
- Payment receipts are provided electronically with each purchase, and may also be provided upon customer request.
Billing Cycle
- Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer's specific billing cycle date.
- Payment failure: In the event a credit/debit card fails to charge successfully, access to the product will immediately cease.
- Deactivation: What’s the Word Digital reserves the right to remove customer application data from its servers after nonpayment.
- Cancellation of a subscription immediately closes access to the account. If there is time remaining on a subscription year, please contact support to re-instate access.
Fees
- Collections Fee: In the event an account is submitted to a third-party collections service, a $35.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.
- Chargebacks: If a customer initiates a chargeback, What’s the Word Digital may assess a $50.00 processing fee for each individual chargeback.
- Interest: Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable law.
Payment Methods
What’s the Word Digital accepts payments from most major credit cards, and in some cases, ACH credit transfer.
Subscription Billing
Invoices are generated and payments are collected at the beginning of each billing period. The done-for-you service customer billing periods typically begin on the day of the month (or year for yearly plans) in which the customer purchased the What’s the Word Digital subscription. DIY customer billing periods typically begin the first day of each month. Customers must request to cancel their subscriptions at least 10 days prior to their next billing date in order to avoid being charged on the billing date. What’s the Word Digital will not prorate any portion of unused subscription services. All subscription fees are nonrefundable except as described below.
Account limits
Every EnrollBoom package or plan comes with the expectation that services will be used for a single program or organization. Content created for either do-it-yourself or done-for-you services is licensed for use only by the distinct, individual organization and cannot be shared or transferred to any other organization, either affiliate or distinct. Services licensed by a parent organization are not transfer or share child organizations without a separate license. Unauthorized use is subject to subscription cost.
Overage Billing
In the case that content licensed from EnrollBoom, either for do-it-yourself services or done-for-you services, are shared with organizations as a marketing tool without purchase or exceptional written consent from What’s the Word Digital, the full cost of leasing that content will be invoiced for each unauthorized user/organization and subject to immediate payment.
We reserve the right to discontinue service without refund in these instances.
Normal, Reasonable Business Use
EnrollBoom offers marketing resources within normal and reasonable business use limits. These resources are plan specific and developed for individual user/organization use. Normal and reasonable use of licensed resources must be consistent with the type and level of usage per typical customers in the particular plan.
Excessive Use Of Licensed Materials
Businesses engaging in these practices may cause a degradation in the service What’s the Word Digital provides. Unauthorized or excessive use beyond that normally experienced by business customers may lead to overage billing, account suspension, or termination. Licensed Materials are not to be shared with any other independent or separate account, individual, or user by any means. For this reason, EnrollBoom may consider “excessive” and per its sole discretion including, but not limited to:
- Unreasonable number of posts or shares of licensed material to unauthorized accounts
- Posting Licensed Material to one or more social media accounts separate from the registered accounts
- Posting Licensed Material to one or more websites separate from the registered URL
- Sending Licensed Material communications from one or more email addresses separate from the registered account email address
- Rebranding Licensed Material for use by unauthorized accounts, individuals, or users
Package Upgrade/Downgrade
EnrollBoom subscriptions are purchased on a fixed-term basis: monthly, quarterly or yearly, depending on the plan you registered for.
When an account is upgraded to a higher tier, the system will run a one-off pro-rated charge for the remaining days of the current billing period. From there after, the standard fees for your newly upgraded package will become effective. Overages are charged based on the package subscription active at the time of them being incurred.
Account downgrades require communication with What’s the Word Digital's support portal (help@whatsthewordinc.com or help@enrollboom.com) to ensure your account assets are reduced below package requirements. They will also go into effect the following billing cycle.
Refund Policies
What’s the Word Digital's refund policies vary depending on the product as follows:
- For EnrollBoom DIY Marketing Services package, refunds may be issued within 30 days of purchase as long as no material has been downloaded from the DIY service portal, and there is no evidence to suggest that materials were recreated and used by the purchaser. In the event that material is downloaded from the portal or recreated and used, no refund will be issued for any reason.
- In the event of a multi-installment payment for an EnrollBoom Done-For-You Marketing Service subscription, a refund is only possible within 30 days of the most recent payment, and only on the most recent payment (e.g. if a refund request is made within 30 days of the third payment of a four-payment package, the first and second payments will not be refunded).
- For EnrollBoom recurring payments, refunds are only given on the first installment of a subscription, and only if the refund request is made within 30 days of the purchase, subject to the discretion of What’s the Word Digital. Refunds are not given on overage charges or unauthorized use invoices.
Creating a Cancellation request: A request to cancel a What’s the Word Digital application must be initiated at least 10 days prior to the next invoice date. For EnrollBoom users, cancellation can be requested via email to billing@enrollboom.com. Any other request to cancel a What’s the Word Digital service must be made via billing@whatsthewordinc.com at least 10 days prior to the next invoice date. Customers are encouraged to keep records of all communications regarding cancellation. Until a cancellation request is made, or a cancellation processed, What’s the Word Digital will continue to treat it as an open account. Unless cancelled, the billing cycle will continue, possibly resulting in a past due account that may be turned over to a third-party collection service. It is imperative that you chat with a What’s the Word Digital representative, utilize the self-service option, or submit an online ticket through the cancellation form if you wish to initiate cancellation of your What’s the Word Digital account.
Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service.
Billing Disputes
Each What’s the Word Digital customer agrees to provide What’s the Word Digital 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should What’s the Word Digital receive a chargeback from a third-party credit/debit card company or bank on the customer's behalf before What’s the Word Digital has been given a chance to resolve the issue, What’s the Word Digital has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by What’s the Word Digital, in addition to the $50 chargeback fee mentioned above. Regardless of the outcome of the chargeback, What’s the Word Digital retains the right to collect on any Services or fees that are due. What’s the Word Digital may submit any disputed amounts to a collection agency. Once a chargeback has been received, What’s the Word Digital has the right to suspend the account until the matter is resolved.
Rev 01.19.2021
